Policies

Privacy policy

How we handle personal information for passengers, families, commissioning teams and website visitors.

What this policy covers

Who we are and how to contact us about your data
The personal data we collect, including passenger support and medical information
Our lawful bases for processing, including public task and contract
How we act as a data processor for local authority contract data
Who we share information with, including schools, colleges and care teams
How long we keep records and our retention schedule
Security measures protecting passenger information
Your rights under the UK GDPR and how to make a request
How to complain to us and to the Information Commissioner's Office

If you would like a copy of the full policy document, or you have a question we should answer here, please get in touch.