Passenger transport services

Who it is for

Children and young people with special educational needs and disabilities, including those with an EHCP and those awaiting assessment.

What is included

• Named driver and, where required, a named passenger assistant
• Written route plan with agreed pick-up and arrival times
• Individual passenger profile covering communication, medical and de-escalation needs
• Handover to a named member of school staff
• Notification to parents or carers when a journey is delayed

Vehicles available

Cars, MPVs, small minibuses and wheelchair accessible vehicles, matched to capacity and support needs.

Who it is for

Young adults with SEND continuing in education, including students on part-time or split timetables.

What is included

• Timetable-aware scheduling, including different times on different days
• Support for shared journeys where students travel together
• Coordination with college attendance and safeguarding teams
• Review points through the academic year

Vehicles available

MPVs, minibuses and wheelchair accessible vehicles.

Who it is for

Passengers who need one-to-one support, help with restraints, or a consistent adult presence to travel safely.

What is included

• Enhanced DBS checked assistants
• Safeguarding, disability awareness and first aid training
• Support with harnesses, restraints and boarding
• Written incident and concern reporting after every occurrence

Vehicles available

Any of our vehicles, with seating planned to allow the assistant to sit beside the passenger.

Who it is for

Adults supported by social care teams, including people living with dementia, learning disabilities, frailty or reduced mobility.

What is included

• Door-to-door assistance where the care plan requires it
• Consistent drivers so the passenger sees a familiar face
• Waiting time arrangements for appointments
• Direct contact route for care coordinators and brokerage teams

Vehicles available

Cars, MPVs and wheelchair accessible vehicles.

Who it is for

Passengers using manual or powered wheelchairs, and passengers travelling with mobility equipment.

What is included

• Tested wheelchair tie-down and occupant restraint systems
• Drivers trained in safe loading, securing and unloading
• Space for a companion or assistant to travel alongside
• Pre-journey check that access at both ends of the route is workable

Vehicles available

Wheelchair accessible MPVs and minibuses, with capacity confirmed when we plan the journey.

Who it is for

Social care teams, brokerage and duty teams needing cover quickly.

What is included

• Single point of contact for urgent requests
• Confirmation of whether we can cover the journey, with expected timings
• The same checks and standards as planned contract work

Vehicles available

Whichever vehicle type suits the passenger and is available.

Who it is for

Young people and adults working towards travelling independently, with a plan agreed by their travel training team.

What is included

• Staged support agreed in writing with the travel training team
• Consistent staff who understand the plan and the goals
• Feedback after journeys so progress can be recorded

Vehicles available

Cars, MPVs and minibuses depending on the stage of the plan.